Have you ever found a treasure when shopping but decided not to take it home with you? Such was the case in the story of my rabbit lamp. I first spotted it at The Little Traveler in Geneva and hemmed and hawed over it before finally walking away. The following weekend I decided to go back and get it. Unfortunately for me – the rabbit lamp had sold! (This post contains affiliate links.)
Needless to say, I was pretty disappointed. That lamp haunted my thoughts all week long. I asked the clerk if they expected to get anymore in stock. She didn’t think so but took my name and number just in case. I wanted the rabbit lamp for the console table in my dining room.
Days and months went by and no call from The Little Traveler. I looked for the lamp online but came up empty-handed. I finally managed to get over the rabbit lamp that got away.
Until last month, an entire year later, when I got a call from Debbie at the store. My rabbit lamp was back in the store! They had only purchased two of them and one was already sold. Debbie asked if I wanted the remaining lamp. Yes!!! I paid for the lamp over the phone so no one else would get it, and went to the store that day to pick up the lamp. Inside the bag was a note.
The note card has a drawing of The Little Traveler on the front.
Although I call this the story of my rabbit lamp, it’s also a story of good old-fashioned customer service! I was so impressed with Debbie and the fact she had not only kept my name and number on file for a year – but she checked her records after the lamp came in. Since I know both the owner and the buyer at the store, I made sure to let them know what a treasure they have in Debbie.
Have you ever regretted a treasure that got away?
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